cuci711 Privacy Policy – Our Commitment to Protecting Malaysian Players' Personal Data

Cuci711 collects your personal information through three main channels — information you provide directly during registration and platform use, information collected automatically while you use the platform, and in certain cases, information from legitimate third-party sources such as identity verification service providers.

Information you provide directly to cuci711:

• Full name as stated on your Malaysian identity card (MyKad) or passport.
• An active email address used for communications and login.
• A Malaysian mobile number for two-factor authentication and important account notifications.
• Date of birth for age verification — cuci711 requires all players to be 18 years of age or older.
• Payment method details such as the account name for Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u or CIMB Clicks that you use for deposits and withdrawals.
• Identity verification documents such as a photo of your MyKad or passport, when required for account review or withdrawal purposes.

Information collected automatically:

• IP address and general location information (state/city) for security verification.
• Device type, operating system, and web browser used.
• Gaming activity data — games played, bet amounts, game outcomes and transaction records.
• Login session records including the date, time, and duration of each session.
• Cookie data and session identifiers to keep you logged in.

Cuci711 uses collected personal data solely for legitimate, necessary purposes in operating the platform properly. Every use of data has a clear legal basis — whether to fulfil a contract with you, comply with legal obligations, or on the grounds of legitimate interests that do not override your privacy rights.

• Account verification and security: To verify your identity during registration, login, and periodic reviews in order to prevent fraud, money laundering, and unauthorised access.
• Financial transaction processing: To accurately and securely process deposits via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX, and withdrawals to the same payment methods.
• Provision of gaming services: To give you seamless, uninterrupted access to over 1,500 available games — slots, live casino, poker, blackjack, baccarat, dragon tiger, and more.
• Service communications: To send you important notifications about your account, transaction confirmations, security alerts and relevant policy updates.
• Platform improvement: Aggregated, non-personally identifiable usage data is used to understand how players use the platform, identify technical issues, and make relevant improvements.
• Legal compliance: To comply with legal requirements, anti-money laundering regulations, directives from enforcement bodies and applicable court orders.
• Customer support: To help resolve queries, complaints, and technical issues you report via live chat, email, or Telegram.

Cuci711 does not sell, rent or disclose your personal data to any external party for their own marketing purposes. However, there are limited situations where cuci711 needs to share certain information with trusted third parties to keep the platform functioning:

• Payment processing providers: The transaction information required is shared with Malaysian e-wallet and banking providers such as Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX, Maybank2u, and CIMB Clicks solely for the purpose of processing your deposits and withdrawals.
• Licensed game providers: Required session information is shared with providers such as Evolution Gaming, Pragmatic Play and others to enable gameplay and resolve game disputes.
• Identity verification service provider: Where KYC (Know Your Customer) verification is required, your identity documents may be verified through a licensed and accredited third-party service.
• Authorities and law enforcement bodies: cuci711 is required to disclose certain information when ordered to do so by a competent court, law enforcement agency or relevant regulatory body.
• Technology infrastructure services: Cloud server providers, CDN providers, and cybersecurity service providers we work with may process data as part of delivering their services to cuci711. All such providers are bound by strict data protection agreements.

All third parties that receive data from cuci711 are required to comply with data protection standards equivalent to or stricter than our own. cuci711 is not responsible for the privacy practices of third parties that fall outside our contractual control.

Cuci711 continually invests in cybersecurity to ensure player data remains protected against both external and internal threats. The following technical and organisational measures are in place to safeguard your information:

• 256-bit SSL encryption: All communications between your browser and cuci711's servers are encrypted using TLS 1.3 — the same highest industry standard used by Malaysia's major banks.
• Hashed password storage: Your password is not stored in plain text — it is processed using an irreversible cryptographic hashing algorithm, meaning even cuci711 staff cannot read your password.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA via SMS or an authenticator app for an additional layer of security on their account.
• 24/7 security monitoring: cuci711's cybersecurity team continuously monitors platform traffic to detect suspicious activity, intrusion attempts, and unusual usage patterns.
• Regular penetration testing: cuci711 conducts regular security testing by independent security experts to identify and address any vulnerabilities before they can be exploited.
• Separate data storage: Player funds are held in accounts separate from the company's operational accounts, and player personal data is stored in databases isolated from public-facing system data.

Cuci711 uses cookies and similar technologies to keep the platform running properly, improve the user experience and understand how players interact with our platform. Cookies are small text files stored on your device by your web browser.

Types of cookies used by cuci711:

• Essential cookies (required): These cookies are essential for the platform to function — including keeping you logged in, remembering your language preference, and maintaining session security. These cookies cannot be declined as they enable the platform's core functionality.
• Performance & analytics cookies: Used to understand how players interact with the platform — which pages are visited most frequently, how long players spend in each section, and where they encounter difficulties. This data is aggregated and contains no personally identifiable information.
• Functional cookies: Saving your preferences such as game selections, display settings and language choices so you do not have to reconfigure them each time you log in.

You can manage and delete cookies through your web browser settings. However, deleting essential cookies may affect platform functionality — you may need to log in again each time, or certain features may not work as intended.

Cuci711 retains your personal data only for as long as necessary for the purposes outlined in this policy, or as required by law. The following are our retention period guidelines for key data categories:

Once the retention period expires, data will be securely deleted or anonymised in a way that can no longer be linked back to you.

As a cuci711 player whose personal data we process, you have the following rights, which you may exercise at any time by contacting us:

• Right of access: You have the right to receive a copy of the personal data we hold about you in a readable format. cuci711 will fulfil this request within 30 days.
• Right to rectification: If any information we hold about you is inaccurate or out of date, you have the right to request a correction. For information that cannot be updated directly through your account settings, please contact our support team.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data under certain circumstances. Please note that cuci711 may not be able to fulfil this request in full if the data is still required to meet legal obligations such as financial record-keeping.
• Right to restriction of processing: In certain circumstances, you may request that cuci711 restrict how we process your data while an investigation or dispute resolution is pending.
• Right to data portability: You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider, should you wish to do so.
• Right to object: You may object to the processing of your personal data for specific purposes such as analytics or marketing communications, and we will honour that objection.

To exercise any of the above rights, contact the cuci711 privacy team by email at support@cuci711.best with the subject line "Privacy Rights Request" and we will process your request within 30 business days.

Cuci711 is a platform intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data of children under the age of 18.

If cuci711 discovers that personal data belonging to an individual under the age of 18 has been collected unintentionally — whether through a dishonest registration or by any other means — we will take immediate steps to delete that data and close the associated account.

Cuci711 operates using a technology infrastructure that may involve storing or processing data on servers located outside Malaysia. This is common practice in the global technology industry — the major cloud service providers we use maintain data centres across multiple regions to ensure high platform availability and performance.

When your personal data is transferred outside Malaysia, cuci711 ensures that protections equivalent to those in this policy are upheld through:

• Legally binding data processing agreements with all service providers.
• We only work with providers that comply with internationally recognised data protection standards.
• Periodic assessments of providers' security and privacy practices to ensure continued compliance.

Cuci711 reserves the right to amend this privacy policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. Any significant amendments will be communicated to you via your registered email or in-platform notification at least 7 days before they take effect.

The latest version of this privacy policy is always available on this page, with the last updated date clearly stated at the top. Your continued use of the cuci711 platform following any amendments constitutes your acceptance of the revised policy.